Jili Okay Privacy Policy

Your privacy is not just a legal checkbox for us — it is a commitment. This policy explains exactly what data Jili Okay collects, why we collect it, how we protect it, and what rights you have as a Filipino data subject.

Effective: 1 January 2025 Last Updated: 1 June 2025 Jurisdiction: Republic of the Philippines

01 Overview

This Privacy Policy applies to all personal data collected and processed by Jili Okay ("we," "us," or "the Platform") through our website at jiliokay.net, our mobile-optimised interface, customer support channels, and any related services we provide to players in the Philippines.

Jili Okay operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as overseen by the National Privacy Commission (NPC). We take our legal and ethical obligations seriously — not just because the law requires it, but because our players deserve nothing less.

Quick Summary: We collect only what we need, we keep it secure, we never sell it, and we give you control over it. Simple lang ang prinsipyo namin pagdating sa iyong data.

By creating a Jili Okay account or using our platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.


02 Data We Collect

Jili Okay collects personal data through several channels: account registration forms, identity verification (KYC) submissions, transaction records, in-platform behaviour, and customer support interactions. Here is a breakdown of the categories of data we process:

Data Category Examples Purpose
Identity Data Full legal name, date of birth, nationality, government ID number Account registration, KYC verification, age compliance
Contact Data Email address, mobile number, residential address Account communication, transaction alerts, support
Financial Data GCash number, bank account details, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, service optimisation
Usage Data Games played, bets placed, session duration, click patterns Responsible gaming monitoring, personalisation, analytics
Communications Data Support chat logs, email correspondence, complaint records Customer service, dispute resolution, compliance records

We do not collect sensitive personal information (SPI) beyond what is strictly necessary for identity verification under our licensing obligations. Where SPI is collected — such as a government-issued ID that may indicate religion or ethnicity — it is used solely for KYC purposes and handled with heightened protection.


03 How We Use Your Data

Jili Okay uses your personal data for the following purposes — and only these purposes:

  • Account Management: Creating and maintaining your player account, verifying your identity, and securing your login.
  • Transaction Processing: Handling your deposits and withdrawals through GCash, Maya, BDO, BPI, UnionBank, and other supported Philippine payment methods.
  • Legal Compliance: Fulfilling our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and data privacy legislation.
  • Fraud Prevention & Security: Detecting suspicious activity, investigating potential fraud, and protecting the integrity of the platform.
  • Customer Support: Responding to your queries, processing complaints, and resolving disputes.
  • Responsible Gaming: Monitoring your play patterns to identify signs of problem gambling and enabling self-exclusion tools if requested.
  • Platform Improvement: Analysing aggregate usage data (anonymised where possible) to improve our games, features, and user experience.
  • Marketing Communications: Sending you promotions and bonus offers by email or SMS — only with your explicit consent, and only from Jili Okay. You can opt out at any time.

No Profiling for Third Parties: Jili Okay does not use your personal data to build profiles for sale to third-party advertisers. Hindi namin ibebenta ang iyong data — period.



05 Sharing Your Personal Data

Jili Okay does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

  • Payment Processors: We share financial data with Philippine payment service providers (GCash, Maya, banks) strictly to process your transactions.
  • Identity Verification Partners: We work with licensed KYC and AML compliance providers to verify your identity as required by our gaming licence.
  • Regulatory Authorities: We may disclose data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the NPC, or other lawful authorities when legally required to do so.
  • Technology Service Providers: We engage cloud hosting and cybersecurity providers to operate our platform. These third parties are contractually bound to process your data only as instructed by Jili Okay and in compliance with Philippine data privacy law.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

All third-party service providers engaged by Jili Okay are subject to data processing agreements that impose strict confidentiality and security obligations consistent with the Data Privacy Act.


06 Cookies & Tracking Technologies

Jili Okay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is how we categorise our cookies:

  • Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. You cannot opt out of these without breaking platform functionality.
  • Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options.
  • Analytics Cookies: Help us understand how players interact with Jili Okay so we can improve the experience. Data collected is aggregated and anonymised where possible.
  • Marketing Cookies: Used only with your explicit consent to track promotional campaign effectiveness within the Jili Okay platform. We do not use third-party advertising cookies.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on the Jili Okay platform.


07 How We Protect Your Data

Jili Okay implements a multi-layered approach to data security. We apply the following technical and organisational measures to protect your personal data:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encrypted storage of sensitive data at rest, including financial account details and government ID copies.
  • Multi-factor authentication (MFA) options for player accounts.
  • Role-based access controls, ensuring only authorised personnel can access personal data — and only to the extent necessary for their job function.
  • Regular third-party security audits and penetration testing of our platform infrastructure.
  • Intrusion detection systems and 24/7 security monitoring.
  • Staff training on data handling procedures and privacy obligations under Philippine law.

Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights, Jili Okay will notify affected players and the National Privacy Commission within the timeframe prescribed by law. Hindi kami magtatago kung mangyari man ang ganito — agad kaming mag-aabiso.


08 Data Retention

Jili Okay retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Philippine laws and regulations.

  • Active Accounts: Data is retained for the duration of your registered account relationship with Jili Okay.
  • Closed Accounts: Following account closure, we retain transaction records, KYC documents, and AML-related data for a minimum of five (5) years as required by the AMLC and gaming regulations.
  • Support Records: Customer support communications are retained for three (3) years to assist with dispute resolution and regulatory inquiries.
  • Marketing Consent Records: Retained for as long as needed to demonstrate the lawfulness of our marketing activities, or until you withdraw consent.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.


09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jili Okay. We take these rights seriously and will respond to valid requests within thirty (30) days.

To exercise any of these rights, contact our Data Protection Officer (DPO) at privacy@jiliokay.net.


10 Children & Minors

Jili Okay's platform and services are strictly for individuals who are at least 21 years of age — the legal gambling age in the Philippines. We do not knowingly collect or process personal data from anyone below this age.

If we discover that we have inadvertently collected personal data from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@jiliokay.net.

Parents & Guardians: If you believe your child has accessed Jili Okay, please contact us immediately. We will act swiftly to address the situation — ang kaligtasan ng mga bata ay hindi namin basta-basta binabalewala.


11 Changes to This Privacy Policy

Jili Okay may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform developments. When we make material changes, we will notify registered players via email and post a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you remain informed about how we protect your data.


12 Contact Us & Data Protection Officer

Jili Okay has appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out:

  • DPO Email: privacy@jiliokay.net
  • General Support: support@jiliokay.net
  • Live Chat: Available 24/7 on any page of the Jili Okay platform.

If you believe your data privacy rights have been violated and our DPO has not adequately resolved your concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Your Data Rights at a Glance

The Data Privacy Act gives you real power over your personal information. Here is what you can do — and how to do it.

Right to Access

Request a copy of the personal data Jili Okay holds about you, along with information on how it is being used. We will respond within 30 days.

Right to Correction

If any of your personal data on file is inaccurate or outdated, you have the right to have it corrected. Just contact our DPO with the updated information.

Right to Erasure

Request deletion of your personal data when it is no longer necessary — subject to our legal retention obligations under Philippine gaming and AML laws.

Right to Object

Object to specific processing activities — such as marketing communications — that are based on legitimate interests or consent. We will stop immediately upon valid request.

Right to Data Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service provider of your choosing.

Right to Complain

If you feel your data rights have not been respected, you can escalate your concern to the National Privacy Commission — the independent regulator for data privacy in the Philippines.

Why Your Privacy Is Safe with Jili Okay

Privacy protection is built into every layer of how Jili Okay operates — not added as an afterthought.

End-to-End Encryption

Every piece of data you send to Jili Okay is encrypted in transit using 256-bit SSL. Your GCash number, ID photos, and personal details travel safely — walang makaka-intercept.

NPC-Compliant Practices

Our data handling procedures are built in line with the National Privacy Commission's standards. We maintain a Data Protection Officer and conduct regular privacy impact assessments.

No Data Selling — Ever

Jili Okay will never sell, rent, or trade your personal data to marketers or data brokers. Your information is used solely to operate your account and keep the platform secure.

Marketing Opt-Out Anytime

Every promotional email from Jili Okay includes a one-click unsubscribe option. You can also manage communication preferences directly from your account settings at any time.

Clear Retention Limits

We do not hold your data indefinitely. Our retention schedule is defined, documented, and enforced. When data is no longer needed, it is securely deleted or anonymised — no backlogs.

Dedicated Privacy Support

Have a data concern? Our Data Protection Officer is reachable directly. We treat every privacy inquiry seriously and commit to responding within the timeframe required by law.

Play with Confidence — Your Privacy Is Protected

Now that you know how Jili Okay handles your data, play with full peace of mind. Register today, claim your welcome bonus, and enjoy the Philippines' most trusted online casino experience.